That's why you will find an answer to (almost) all of your questions in our FAQ database.
If you are unable to find an answer to your query, you can contact us directly via Live Support or eMail.
PlayAll is a unique gaming platform for the online multiplayer community.
It offers you the exciting opportunity to prove your skills and win cash and prizes by doing so.
Our modes and tournaments combined with a rock-solid anti-cheat-software and lightning fast servers all over Europe provide you a gaming experience you won't soon forget!
No. Creating and maintaining an account on PlayAll is free.
- You can sign up here.
- Now you validate your account, by clicking the link contained in the eMail, which will be send to you after have submitted the required information.
- You download PlayAll’s GamerClient here and install it on your system.
- Now you are ready to join PlayAll’s FREE Severs!
- To join the CA$H Servers and become a CA$H player you have to upgrade your PlayAll account.
Please note: PlayAll limits the creation of accounts to one per member!
The GamerClient is a high-performance communication and security tool specially designed for gamers.
It works in conjunction with cheat prevention utilities like PunkBuster and all standard security software to provide an additional layer of in-game defense. Therefore the GamerClient ensures a fair and safe gaming environment.
Moreover it is your gateway to PlayAll’s servers and provides a permanent overview of your achievements, winnings and results on the platform. The integrated messenger allows chatting with friends and the community.
For a full range of contact options, please view our ContactUs page.
You can also contact PlayAll directly by using our Live Support. To do this just click on “Live Support” at the top right of the page!
ONLINE means, that you can talk to a member of our staff about your problem directly.
OFFLINE gives you the opportunity to send a message about your problem to our support, so we can take care of it as quickly as possible.
Additional information relating to PlayAll and its services can be found in the FAQ section.
You've got ideas how to further improve PlayAll? Don't hesitate and send an eMail to Feedback@PlayAll.com! We're looking forward to your feedback.
Throughout the PlayAll community, all times for games and events are given in UTC.
UTC stands for Coordinated Universal Time and is used widely across the internet as a standard, synchronised time.
Our members are located throughout Europe in a variety of time zones. So, to reduce confusion and make sure that there can be no misunderstandings or unfairness, PlayAll uses one standard time for all games played on our servers.
Within FragLive, you choose which server you want to join based on the game, mode and the cost/earnings per frag or you just play on a FREE server.
Player accounts are automatically updated every time you play on a PlayAll CA$H server and your account balance is viewable in real time via the server overlay, meaning that you always know what you are playing for and what you have left to play with!
In the same way, all your statistics (just for CA$H member) and rankings will also be updated real-time and viewable in your profile before, during or after you play.
There are no time limits on the FragLive servers - FREE and CA$H- you are free to connect and leave as you choose; as long as you have enough balance on your account to compete on a CA$H sever!
Best of all, there is also no limit to the amount that you can play for and win on FragLive CA$H servers.
If you want to join a FragLive server, you must also ensure that you are a CA$H member and that you have sufficient balance on your PlayAll account.
By simply clicking the 'connect'-button on the server you wish to join, either via the GAMES section on the PlayAll website or via the FragLive/Free Server function in GamerClient you can start playing.
FREE server are available for every PlayAll member. It is totally free to join and play a FREE server.
CA$H server are only available for PlayAll CA$H members, because here you can play for stakes.
Please make sure you have these two commands in your player config which can be found in:
C:\Program Files\Call of Duty\Main\config_mp.cfg:
- seta cl_maxpackets "60"
- seta rate "8000"
If punkbuster says you are being kicked for another command please try bringing down your Call of Duty console ingame and typing in the command it advises you to change your settings too.
A PlayAll Challenge is your chance to test your skills against your friends, team-mates or other PlayAll members.
A Challenge server will be set up automatically and is only used for the created challenge. Only allowed players can join the server and every player will be automatically put into the right team.
You can find all details of your challenge by clicking on the desired challenge in the challenge overview. Now you can see details like the height of the Stake or the maps that will be played.
As Admin of a team you are automatically the leader of your team and responsible for everyone’s participation.
The Challengee (player you have Challenged) will be notified of the Challenge and can view and negotiate the Challenge details before they decide to accept or decline the Challenge.
If the Challengee declines the Challenge, the Challenge will be canceled.
If the Challengee accepts the Challenge, the Challenge will be listed on the 'Challenge Overview' page.
Once a Challenge has been accepted, the Challengee must then choose their team players and a map to play during the game.
The Challenger and Challengee must both wait for any invited team players to accept or decline their invitation to compete in the Challenge.
If either team does not have enough players to compete in the Challenge, then they will be given the option to cancel the Challenge.
If there are no problems, the Challenge will be played at the agreed time
If the Challenge is cancelled with more than one hour left before it should start, every player’s stake will be fully refunded.
If there is less than an hour before the Challenge should take place, the cancelling player/team will only receive a 50% stake refund.
If the Challenge should already have started and one player/team doesn’t show up within the first 30 minutes, that player/team will only get back 50% of their stake.
If both players/teams do not show up, both will only get back 50%.
However, if there are technical issues with the Challenge server, all players will get a full stake refund.
Yes, there are. There are lots of penalties to assure fairness. Teams will be punished if they will not compete; they will be credited only 50% of their stakes. Furthermore you will be punished if you do not confirm your team’s ready for gaming. To confirm, you will need an admin in every team who should be first being on the server- and, of course, who should take part as well. In case the admin has not confirmed and a first round has already been played, a 1000 points will be credited to the opposing team and the challenge is lost. If both parties decide to leave the server at the same time and do not mark the teams as “ready” and have played a first round, the game will be cancelled considering the current score. In that case, the team having the highest score will be the winner!
Currently, you can play TrackMania Nations Forever in PlayAll’s RacingZone. If your favourite racing games are not currently supported, please keep checking with us as we make additions to this section.
A daily event is an ongoing PlayAll Event which takes place every day for a certain period of time.
A weekly event is an ongoing PlayAll Event which takes place ever week for a certain period of time.
For full details on any PlayAll Event, please check the Event page or contact PlayAll customer support at Support@PlayAll.com
You can take part in a race for 5 minutes each time you join a server. However, you can join a server or repeat a race or track as often as you like.
You can see your own earnings on a server on your PlayAll Profile page. Other players earnings can be found in the Server Top10 listings.
The ′Stake′ is the amount of money you are prepared to invest in a win or loss whilst playing on a server. Please take note of the minimum account balance required to play on any PlayAll server. This amount must be available in your account or your connection to the server will be refused.
Your Stake is automatically deducted from your account as you play. In the same way, any winnings incurred on the server will be automatically credited to your account. You can view your account balance as you play via the server overlay.
The Stake for each server can be found in the server list (in GamerClient or via the Games section of the website).
The ranking system takes account of not only the kill/death ratio achieved in game, but also the overall
score of all players who you compete against during a game.
Your rank will be automatically updated based on your performance ingame reflects your overall performance throughout FragLive.
PlayAll members are classified in 5 categories:
• STARTER
• ROOKIE
• EXPERIENCED
• SKILLED
• PRO
A Player gets a rank which defines how good he is compared to others.
It's given for skill, achievement and performance throughout PlayAll servers.
Your rank can limit your ability to join a server. You can only join a server if he is marked for a better or the same rank as yours.
FREE server can be joined by any member no matter which status - FREE or CA$H - or which Rank.
PlayAll Awards are awarded for literally dozens of different achievements!
To find out more about PlayAll Awards, check out our Learn More section.
Firstly, please check that you have downloaded and installed GamerClient on your computer and that your firewall or security software allows GamerClient’s connection to the internet.
This error may also be caused by insufficient balance in your account. You can easily solve this issue by crediting your account using any of the funding options available.
If you do not have a (legal) copy of the game which you wish to play installed on your computer, please install a (valid) copy of the game before reconnecting to the server.
If you continue to experience problems during connection, or believe that your account may have been suspended without your knowledge, contact us at Support@PlayAll.com
TDM (or Team DeathMatch) is a PlayAll mode in which players compete in two opposing teams, with each team having its own frag count. The purpose of the game is to work together with your teammates to kill or damage your opponent team and/or secure the game’s objective.
To keep the game as fair as possible and avoid any unfairness (i.e. one team being overbalanced with high ranking players), teams are auto-assigned on PlayAll servers. So, when you join a TDM server, you are automatically placed into the team with the lowest overall rank to support them.
PlayAll does not allow players to select their own team on a TDM server.
We do, however, appreciate that sometimes you will want to play together as a team with your buddies. So, why not create a PrivateServer and invite your buddies to join you?
If you have any questions and suggestions, please contact us at Support@PlayAll.com
• Has already been registered by an existing PlayAll user.
• Contains less than 4 allowed characters or more than 16 allowed characters.
• Contains invalid characters. All alphabetical, i.e. a-z (both upper- and lowercase) and numerical, i.e. 0-9, characters are acceptable. In addition, numbers may NOT be used at the beginning of the username.
It may also be possible that, due to a high level of registrations and/or internet traffic, our database was unable to process your application.
Please wait a few minutes before repeating your submission.
If you continue to experience problems during registration, contact us at accounts@PlayAll.com.
Under My PlayAll > Account > Invitations you can invite up to 10 friends by typing in their eMail address and clicking on INVITE.
Please tell any players you invite to make sure they sign up with the same eMail address that you used to send the invitation so we can track their registration.
You can also invite friends to join PlayAll using your personal InviteLink.
You can post your InviteLink on any social network, blog and forum or send it via eMail to your friends.
If any of your friends have played at least once on any PlayAll server, we will instantly fund your account with 1€ Bonus Money for every friend you refered as a small thank you for expanding the PlayAll community.
If you have lost your login details, you can request them by clicking on ‘forgot your login or password’ in the top right corner of the PlayAll website or ‘forget password or username’ in the GamerClient login screen.
You will then be redirected to a secure section of the PlayAll site where you will be prompted to select the information you require and submit your eMail address.
Once you have filled in this information, you can request your login data to be sent to your eMail address by clicking on ‘Retrieve’.
Note: If you no longer have all of the information necessary to retrieve your login details, you can contact PlayAll Customer Service for assistance.
If you continue to experience problems during login, or believe that your account may have been suspended without your knowledge, contact us at accounts@PlayAll.com.
You can submit or change your avatar by logging into your PlayAll ‘My Account’ section and selecting any of the avatars available under the ‘My Settings’ section. PlayAll also supports custom avatars, you can upload your avatar by clicking on ‘Upload avatar’.
Please note: Only CA$H member are able to submit an own avatar.
All cancellation requests have to be sent to PlayAll via eMail to Accounts@PlayAll.com.
• GamerClient Anti-Cheat – PlayAll’s own purpose-built security software
• Punkbuster – Published by Evenbalance.Inc; an anti-cheat program deployed in several multiplayer FPS games.
• Standard manufacturing software – included in most videogames and providing an additional layer of protection.
• GUID verification – a unique code, specific to the game and computer on which it is played, this is collected by the server upon each connection and used to verify the players identity.
To do this, we must establish to the best of our abilities that our members are who they say they are.
This information is only used internally by PlayAll and will never be shared by a third party.
A Globally Unique Identifier (GUID) is a numerical code, randomly generated by the combination of soft- and hardware installed within a computer and unique to each player. Because of the secure, exclusive nature of all GUIDs, PlayAll uses this coding system to verify each member’s identity as they join a server. The first time any player joins a game with PlayAll, GamerClient will automatically register the GUID into the PlayAll database.
You can join a PlayAll server without registering your GUID. PlayAll detects each user’s GUID automatically on connection to its servers.
Warning: If a wrong GUID was entered on your account, you will need to contact PlayAll at guid@PlayAll.com or via the Support section. A registered GUID can not be changed by the USER!
- Your PlayAll username
- The username of the player you suspect of cheating
- The Server ID or Server name where the incident took place
- The time and date when the incident took place
- Full details of what exactly happened on the server
You can view the username and registration name of any player on a PlayAll server whilst playing by typing '!pa_players' in your command console.
Please do not post on the forum; all posts concerning possible cheaters will be deleted.
Please include full details of the incident that has taken place.
• 1 GHz 32-bit (x86) processor
• 1GB MB of system memory
• 20 GB hard drive
• 32 MB of graphics memory
• Broadband Internet access (fees may apply)
Software
• at least Windows 2000
• always the latest updates and ServicePacks
• DirectX 9.0
• Admin privileges on the computer used to access PlayAll’s network.
PlayAll accepts no liability for the safety and integrity of your account when accessed by a third party.
If you wish to play games with PlayAll using another computer, you will need to make sure that the game you wish to play is installed and that your GUID is correct.
To alter your GUID, contact PlayAll via eMail to guid@PlayAll.com with details of the changes you wish to make.
Games ’crash’ for a number of reasons. If your game crashes on PlayAll, your GamerClient will record an error code and provide a link to check the error description and any possible solutions on the PlayAll website.
All links to error code descriptions will open in an external window.
-
GUID Error
Your game crashed due to a problem with your GUID. Please check your GUID in your
MyPlayAll account. -
Punkbuster Error
Punkbuster rejected your game access. To update your PunkBuster, please visit www.evenbalance.com. -
Low Money
Your account balance is too low. Please fund your PlayAll account to continue. -
General Kick (admin-abuse, etc.)
You were removed from the server by an admin for violating PlayAll's rules. For further assistance, please contact Support@PlayAll.com. -
The game terminanted before a connection to the server could be established
Your game was unable to connect to the server. Please try to reconnect. -
Connection Validation Error
Your connection to the server was rejected by PlayAll. If this problem continues, please contact PlayAll at Support@PlayAll.com for assistance. -
Private Session Terminated
Your PrivateServer was shut down due to inactivity. -
Game Startup Error
An error occurred during the game's startup process. Please restart your game and reconnect to the server.
As a temporary solution, we suggest disabling the Steam in-game overlay (if applicable) or the GamerClient overlay under “Settings > Overlay”. The game should now play without further problems.
If COD4 hangs while joining a PlayAll server using the GamerClient, you could try to remove the PA-Mod from the COD4 Mod directory or disabling the overlay in the GamerClients settings.
After you have selected a deposit method, you must supply all required personal information before your transaction can be completed.
Dependant on the method selected, by clicking ‘submit’ once you have supplied all the necessary information, you will be redirected either to a secure payment form or the website of the Electronic Banking Facility chosen by yourself.
- PayPal
- Bank Wire
- sofortüberweisung.de
- Credit Card
- Debit Card
- Click&Buy
You may currently withdraw funds from your PlayAll account using Wire Transfer or PayPal. Further withdrawal methods are in development and will be included as soon as possible.
Please note: It can take up to two weeks until the transfer will arrive at your bank account.
PlayAll does not charge a fee for depositing funds into your account. However, your bank or Electronic Service Provider may impose a standard fee for handling your transaction.
For further details on any fees imposed for the transfer of funds into your PlayAll account, please contact your bank or Electronic Service provider.
All funds transfers to and from your PlayAll account are in Euros. PlayAll is, unfortunately, unable to perform currency conversions on your account and during transfer.
For more information on currency conversions or to check the current conversion rates, please contact your bank or Electronic Service Provider for assistance.
Your withdrawal request will be processed immediately on receipt and the funds marked for withdrawal will be frozen in your PlayAll account and will be viewable in your Payment Centre as a ‘Pending’ transaction until the transaction is concluded.
Withdrawal payments are released within 6 weeks. Once we have completed our side of the transaction, the payment will be displayed in your Payment Centre as a withdrawal.
The duration of a withdrawal from your PlayAll account is entirely dependent on the withdrawal method chosen to do so.
Please bear in mind that different withdrawal methods require varied lengths of time to complete a transaction.
For this reason, we are unable to guarantee a precise duration for any withdrawal once the funds have left your PlayAll account.
The funds in your PlayAll account are divided into Credits and Money.
Credits are PlayAll′s own internal currency, which is awarded for various activities and paid directly into your PlayAll account or funded to your PlayAll account via your My Payment centre. Details of any ongoing events and promotions can be found in the ′News′ section of the website and in GamerClient.
Money is real world currency which you win on PlayAll.
When you start playing on a PlayAll server, your stake is automatically deducted from your Credits. As soon as your Credits reach 0€ your stake will be deducted from the Money in your account.
The main difference between Credits and Money is the way in which you can accumulate it: Money is paid into your account for every frag you score in FragLive or Challenge you win. Credits can be gained by participating in an event or promotion with a Credits reward or by depositing money into your PlayAll Account.
Please note, some events also feature Money rewards.
The most important difference (and one you really need to bear in mind when ′cashing out′) between Credits and Money is that Money can be withdrawn from your account, whereas Credits can only be used on PlayAll.
If you have any feedback regarding Bonus Money or suggestions on ways we can improve our services, please contact us via eMail to Feedback@PlayAll.com.
